Inquiries regarding orders and products

► Cancellations and inquiries after placing an order
(For questions regarding order details, delivery, product specifications, scents, ingredients, usage, defective products, etc., please click here.)

This is the contact form for fragrance yes.
Please be sure to include your name and order number when contacting us using the email address you registered.

We reply to inquiries between 10:00 and 18:00 on weekdays (closed on weekends and public holidays).
Please note that it may take some time for us to reply.

Please refer to the "User Guide" or "FAQ" before asking a question.

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↓ CONTACT